Refund policy

Return and Refund Policy

Effective Date: February 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arkin.gelisin@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arkin.gelisin@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arkin.gelisin@gmail.com.

At Keetup Publishing, we strive to provide our customers with high-quality books and products. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Eligibility: Returns are accepted within 14 days of the delivery date.

  • Condition: Items must be in their original, unused condition and in the original packaging.

  • Non-Returnable Items: Personalized books, digital products (eBooks, audiobooks), and final sale items cannot be returned.

  • Return Process: To initiate a return, please contact us at [insert contact email] with your order number and reason for return. We will provide further instructions.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Shipping fees are non-refundable.

  • If you have not received your refund after the processing period, please contact your bank or payment provider before reaching out to us.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the item and order details.

  • We will offer a replacement or a full refund, including return shipping costs if applicable.

Exchanges

  • Exchanges are available for defective or incorrect items only.

  • If you need a different product, you will need to return the original item and place a new order.

Late or Missing Refunds

If you have not received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [insert contact email].

Contact Us

For any questions regarding our return and refund policy, please contact us at:
keetup@keetup.ca


Thank you for choosing Keetup Publishing!